We are committed to providing customers with a safe, transparent online shopping experience and ensuring maximum customer benefits. Our return and refund policy is applied as follows:
Eligible Conditions for Returns/Exchanges:
-
Products with technical defects or damage caused during manufacturing or transportation.
-
Incorrect items delivered, wrong model, color, or size.
-
Products must be in original condition, unused, with intact packaging, labels, and purchase invoice.
-
Return requests must be submitted within 3 days from the date of receipt.
Non-Eligible Cases:
-
Products that have been used or are no longer in their original condition.
-
Requests submitted beyond the allowed return period.
-
Issues not caused by the supplier (improper storage, drops, impacts, misuse, etc.).
Processing Procedure:
-
Contact our Customer Support team via hotline/Zalo/email.
-
Provide images and a description of the product issue.
-
Wait for confirmation from our system (within 24 hours).
-
Proceed with an exchange or refund based on the customer’s selected method.
Notes:
-
Return shipping costs will be 100% covered if the issue is caused by the store.
-
In other cases, customers are responsible for the return shipping costs.
