Below are some of the most frequently asked questions from customers when shopping on our website:
1. How are the products packaged?
All products are carefully packaged and completely discreet, with no information related to the contents displayed on the outside. This ensures maximum privacy for our customers.
2. Can I inspect the product before payment?
For orders delivered via courier services (COD), customers may inspect the outer packaging to ensure it is not damaged before accepting the delivery. Due to the nature of the products, internal inspection is not allowed to ensure hygiene and product quality.
3. When will I receive my order?
Orders are typically delivered within:
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1–2 days for major cities.
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3–5 days for other regions or remote areas.
4. What should I do if the product is defective?
Please contact us within 3 days from the date of receipt, including photos and a description of the issue, so we can assist you with a fast exchange or return.
5. Can I purchase wholesale or become an affiliate?
Yes. We offer a nationwide wholesale distribution policy. You can visit the “Affiliate Registration” section or contact us directly for further assistance.
